1. Data Retention Policy Overview
This policy outlines how long we retain different types of data in compliance with GDPR and UK data protection laws.
2. Account Data Retention
- Active Accounts: Data retained while account is active
- Inactive Accounts: Deleted after 2 years of inactivity
- Deleted Accounts: Data permanently removed within 30 days
- Suspended Accounts: Data retained for 1 year for appeals
3. Communication Data
- Messages: Retained for 1 year after account deletion
- Email Communications: Retained for 3 years
- Support Tickets: Retained for 5 years
4. Financial Data
- Payment Records: Retained for 7 years (legal requirement)
- Transaction Logs: Retained for 5 years
- Billing Information: Retained for 3 years
5. Technical Data
- Access Logs: Retained for 1 year
- IP Addresses: Retained for 6 months
- Cookies: Retained per Cookie Policy
6. Legal Compliance
Data may be retained longer when required by:
- Legal proceedings
- Regulatory requirements
- Law enforcement requests
- Safety investigations
7. Your Rights
You can request:
- Access to your data
- Correction of inaccurate data
- Deletion of your data
- Restriction of processing
- Data portability
8. Contact Information
For data retention questions: [email protected]
